Like any other large educational institution, University of California, Berkeley struggled with process management and documentation. Unwieldy process maps written in Visio took a lot of time to produce, lived on hard drives, and weren’t useful to the staff involved in those processes. Maps quickly became outdated and consistency in processes was lost. There was a need to get something useful and accessible for frontline staff and customers.
UC Berkeley combined a cloud-based process mapping and collaboration tool, Nintex Promapp, and an overall process management approach to change this. After a successful rollout they are now expanding to other departments and UC Campuses.
The importance of structure for around successful process management
Lessons learned from BPM rollout
Aligning strategy with the choice of tools, to support successful project outcomes
Nick Endsley, Sr. Business Process Analyst at UC Berkeley
Chris DeMarco, Sr. Business Process Analyst at UC Berkeley
This session is sponsored by Nintex